Welcome to our website www.johannaortiz.com

1.            Company information

 The Website is managed by the Colombian company Johanna Ortiz Zona Franca S.A.S., with registered address at Km 6, Yumbo /Aeropuerto, Manzana E,Bodegas 1 & 3  Palmira, (Colombia), identified with Tax Identification Number 901.031.553-2 (“JOZF” or the “Company”).

For general inquiries:

customerservice @johannaortiz.com

For returns and exchanges:

customerservice @johannaortiz.com

For wholesale inquiries:

customerservice @johannaortiz.com

For press:


For bridal and special orders:

customerservice @johannaortiz.com


2.            Access and Use of the Website 

If the user does not accept them, we would request that the user refrains from using the Website and its content.

If you need any help or any additional information, you can contact our customer service writing to customerservice@johannaortiz.com

These Terms and Conditions form an integral whole with our customer Privacy Notice and Cookies Policy. 

The Website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Website.

3.            Prices and Pricing Policy 

4.            Payment Method 

5.     Delivery

The maximum estimated delivery period is thirty days (30) from the time of purchase. These times may vary due to unforeseen conditions during the logistics and transport of the goods. We shall provide the details for tracking of the package on the transport and logistics company. The products will be delivered to the address provided by you as per the following conditions:

5.1.       Delivery Cost and Options 


Cost in USD

Shipping Times



8-10 business days



8-10  business days



8-10 business days



8-10 business days



8-10 business days



8-10 business days



8-10 business days


5.2.       Delivery issues

In the case that the delivery cannot be completed, the transport agency will leave a note and will try to make telephone contact. After two failed attempts, you must contact the transport agency in order to continue with the delivery. Company is not responsible nor liable for any inconvenience in the transport, shipping and handling of the products by third parties, unless it is caused by the Company or its personnel.

6.     Returns and cancellations 

7.     Product availability 

If there are issues with regards to supply or there are products which are out of stock, we will inform you immediately and proceed to refund the price of the product(s) not available. We will refund the corresponding amount without undue delay and, in any case, within the period of 30 days. The refund will be carried out in conformance with the provisions of Section 4.

8.     Privacy

The Company´s Privacy Notice and Cookie Policy applies to use of the Website, and its terms are made a part of these Terms and Conditions by this reference.

Please review our Privacy Notice here https://johannaortizhome.com/policies/privacy-policylocale=en]
and our Cookie Policy here https://johannaortizhome.com/pages/cookies-policy. 

You understand that Company may grant the operators of public search engines permission to use devices to copy materials from the Website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Company reserves the right to revoke these exceptions either generally or in specific cases.

9.     Accounts and Passwords 

10.  Applicable law and jurisdiction 

These Terms and Conditions are governed by the laws of Colombia, without regard to any conflict-of-law rules or the United Nations Convention on Contracts for the International Sale of Goods. To the extent permitted by law, the competent courts at the place of the registered office of Company, currently Cali, Colombia, will have exclusive jurisdiction in respect of any disputes arising from the Terms and Conditions, and your use of the Website, subject to the right to prosecute a user at his/her place of domicile or residence.

11.  Force Majeure 

Performance by Company with all or part of its obligations will be suspended in the case of unforeseeable events or force majeure that impedes or delays performance. These events will include, but not be limited to: war, riots, uprising, pandemia, local disease outbreaks, social disturbances, strikes of any kind and supply problems that cannot be attributed to Company. We will try to communicate as soon as practicable these events or force majeure. In the case that this suspension is prolonged for a period longer than 30 days, you will have the possibility to cancel the order in process and will receive a refund as per these Terms and Conditions.

12.  Severabilty 

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will continue to be valid and enforceable.

13.  Liability

  1. Errors on the Website due to force majeure, unforeseeable events or other causes that cannot be attributed to the Company in connection to these Terms and Conditions.
  2. Technical and/or mechanical problems or virus produced during the Internet connection (whether through the Website or third-party platforms), on the computer systems (software and hardware) or in the documents and electronic files stored on the computer systems.
  3. Access by minors to the content included on the Website, with adequate control of the activity of under-age children being the responsibility of their parents or guardians.

14. Indemnity