SHIPPING POLICY
We’re committed to ensuring that your order arrives safely, promptly, and in perfect condition. This guide outlines our shipping options, timelines, and procedures so you’ll know exactly what to expect from the moment you place your order to the moment it arrives at your door.
DOMESTIC SHIPPING (U.S)
At johannaortiz.com, we offer a range of shipping options for orders within the continental United States. Orders with 2-Day or Priority Overnight Shipping must be placed by 12:00 PM ET; orders placed after this time will ship on the next business day.
Shipping Fees:
-Standard Shipping: Complimentary on all -U.S. orders over $1,000 USD and on all U.S. preorders.
-2-Day Shipping: $20 USD
-Overnight Shipping: $40 USD
A signature is required for all deliveries to ensure the safety of your package, in accordance with our insurance policy. We kindly request that you do not ship to PO Boxes, as we cannot guarantee secure delivery to these addresses.
Please note: All preorders ship according to the estimated dates listed on the product page. Once an order is placed, it cannot be modified.
To request a return, please visit our Returns Portal. If we receive a return package without a return request submitted via the portal, we reserve the right to send the package back to the customer.
INTERNATIONAL SHIPPING
At johannaortiz.com, we offer International DHL Express shipping on all orders. The shipping fee for international orders is $35 USD, with delivery duties and taxes determined by the destination country and its applicable import regulations.
International returns are subject to return shipping fees, and duties and taxes are non-refundable. These will be automatically calculated through our International Returns Portal.
We currently ship to all destinations available in the country selector located in the footer of our website.
CONTACT US
For more information, please visit our Terms and Conditions page. If you have any questions, contact us at customerservice@johannaortiz.com.