Please visit our Terms of Service page for details on delivery times.

You will receive a Shipping Confirmation email containing your tracking number once your parcel has been shipped. You can visit your account on johannaortiz.com to check the most up-to-date status of your order.

There will be no extra costs upon delivery (all orders placed on johannaortiz.com ship delivered-duty-paid). Shipments will be sent using FedEx.

Our shipping services will be suspended due to warehouse closures on certain U.S. holidays. Please plan accordingly as orders placed on these days will not be processed until the following business day.

All orders are processed automatically and we are unable to expedite or delay shipment.

Note: Pre-order items may have extended shipping times. Please check the product page for specific delivery estimates or contact us at customerservice@johannaortiz.com.

Please visit our Terms of Service page for information on the exact countries we ship to.

If you’re located in Colombia, our stores in Cali, Bogotá, and Cartagena will be happy to help.

Boutique in Cali: Calle 16 #103-00 Local 12 Centro Comercial Casa del Rio Sur, +57 317 300 5650

Boutique in Bogotá: Calle 82 #11-75 Centro Comercial El Retiro Local 157, +57 316 271 2763

Boutique in Cartagena: Centro, Plaza Santo Domingo, Calle 35, Local 3-16, ‪+57 315 392 8861‬

We unfortunately can not change the items in your order after it's been placed.

Preorders are sometimes available online. The products that are on preorder will be marked acoordingly. The delivery window is detailed on the product's page. All preorders are paid for upfront.

To submit a return or exchange request, enter our Return Portal (if in the US) or International Return Portal links found on our footer, add your order number, (including the #) and submit no later than 15 days after receiving your order.

After submitting your request, follow the instructions on the portal, select the reason for the return, and if you would like a refund, exchange, or store credit. A prepaid return label will be sent to your email. *Please note no exchanges or store credits are available for international orders.

We accept returns as long as the clothing is unworn, with all internal tags intact, and not purchased during Final Sale markdowns.

Please remember the return must be requested before the 15-day return period, which begins from the date of delivery.

UK & EU Customers: In compliance with applicable regulations, customers in the UK and EU may request returns within 14 days of receiving their order, including items marked as “final sale.”

Your order can be cancelled if it has not been processed yet. If you need assistance, please contact our customer care team here.

Please submit a return request on our Return Portal or international Return Portal found in the footer. Kindly include images. If you need assistance, our customer care team will be happy to help.

We offer complimentary shipping on all U.S. preorders and on U.S. orders over $1,000 USD. International shipping rates vary by destination.

Please visit our Terms of Service page for more details.

Click the ‘Find Your Size’ button on the product page for a personalized fit recommendation based on your measurements. If you need assistance, please contact our customer care team here.

Yes, johannaortiz.com is our official website. Please note that we are not responsible for purchases made on other websites claiming to sell our products. For a secure and authentic shopping experience, we recommend purchasing exclusively through johannaortiz.com. Your safety and satisfaction are our priorities. Exercise caution when considering other sources.