FAQ's

Have a question? You may find your answer here

Where can I buy Johanna Ortiz around the world?

Please use our stockists locator to find the nearest retailers to you if you wish to purchase in stores. Unfortunately, due to several local regulations our online store doesn’t ship within Colombia. If you’re located in this country, our stores in Cali and Bogotá will be happy to help.

Boutique in Cali: Calle 16 #103-00 Local 12 Centro Comercial Casa del Rio Sur

Boutique in Bogotá: Calle 82 #11-75 Centro Comercial El Retiro Local 157

What currency is used in our website?

All our prices are in US Dollars.

Can I pre-order through JO's website?

Pre-orders are not yet available at our online store. If you wish to pre-order a collection, make sure to check our Trunkshows every season at ModaOperandi.com

Is this item from a past collection available?

Our merchandising team curates the selection for our online store from all of our yearly collections, all items that are not available on the web page are out of stock but sometimes some of our best sellers are restocked. Subscribe to our newsletter to keep up with these news or receive notifications about new product entries.

How do I know my size?

Size guides are available in each product page, just click on “READ MORE” on the description to find our size chart and measurements.

Which countries does Johanna Ortiz ship to?

We ship to all countries, except Colombia. If you’re located in this country, our stores in Cali and Bogotá will be happy to help.