FAQ's

Where can I buy Johanna Ortiz around the world?

Please use our Stockist locator to find the nearest retailers to you if you wish to purchase in stores. Unfortunately, due to several local regulations our online store doesn’t ship within Colombia. If you’re located in this country, our stores in Cali and Bogotá will be happy to help. 

Boutique in Cali:

Calle 16 #103-00 Local 12

Centro Comercial Casa del Rio Sur

 

Boutique in Bogotá:

Calle 82 #11-75

Centro Comercial El Retiro, Local 157

 

Can I pre-order through JO's website?

Pre-orders are not yet available at our online store. If you wish to pre-order a collection, make sure to check our Trunkshows every season at ModaOperandi.com

 

How do I know my size? 

Size guides are available in each product page, just click on “READ MORE” on the description to find our size chart and measurements. 

Can I place an online order in Colombia? 

Because of internal company policies, we don’t ship within Colombia. All our online orders are only available for international sales. 

 

How long will it take me to get my order?

We work with our courier DHL to ensure the delivery times are as short as possible, however, shipping from our free trade zone in Colombia requires some documentation, which is why orders are fulfilled and delivered within 8-10 business days.

What to do if i'm in between sizes? 

If between sizes, please check the exact measurements for each size that are included in our size chart, so that you can identify your most appropriate fit. 

Which are your return policies? Do I have to pay shipping back to Colombia? Is there a prepaid label included? 

Our return procedure is stated in our Refund Policy page.

Please make sure to keep the original packaging of your order so that we can issue a shipping label with the same details for a faster pick up. 

Is this item from a past collection available? 

Our merchandising team curates the selection for our online store from all of our yearly collections, all items that are not available on the web page are out of stock but sometimes some of our best sellers are restocked. Subscribe to our newsletter to keep up with these news or receive notifications about new product entries.  

 

Which countries does Johanna Ortiz ship to?

We ship to all countries, except Colombia.