Please visit our Terms of Service page for details on delivery times.

You will receive a Shipping Confirmation email containing your tracking number once your parcel has been shipped. You can visit your account on johannaortiz.com to check the most up-to-date status of your order.

There will be no extra costs upon delivery (all orders placed on johannaortiz.com ship delivered-duty-paid). Shipments will be sent using FedEx.

Our shipping services will be suspended due to warehouse closures on certain U.S. holidays. Please plan accordingly as orders placed on these days will not be processed until the following business day.

All orders are processed automatically and we are unable to expedite or delay shipment.

Note: Pre-order items may have extended shipping times. Please check the product page for specific delivery estimates.

Please visit our Terms of Service page for information on the exact countries we ship to.

If you’re located in Colombia, our stores in Cali and Bogotá will be happy to help.

Boutique in Cali: Calle 16 #103-00 Local 12 Centro Comercial Casa del Rio Sur

Boutique in Bogotá: Calle 82 #11-75 Centro Comercial El Retiro Local 157

We unfortunately can not change the items in your order after it's been placed.

Preorders sometimes available online. The delivery window for each product is detailed on the product's page.

We offer two types of preorders

Trunkshow: Get the latest trends before they are produced by buying directly from the runway.

Preorder: Order your favorite styles before the collection items start shipping so you won't miss out.

Request a return by logging into our return portal on johannaortiz.com with your order number, (including the #) and the email address used to place the order no later than 15 days after receiving your order. *International returns: To initiate an international return, please visit our international returns portal to print your return label and schedule a pick-up. International orders are not eligible for complimentary returns.

Follow the instructions on the portal, select the reason for the return, and if you would like a refund, exchange, or store credit.

Please pack your items securely in the original box and include the original invoice from your order inside the package.

Print the return waybill label downloaded from our return portal and attach it to the outside of the box, removing any other label on the parcel.

If you are outside the USA, please attach all 3 copies of the commercial invoices to the front of the box. This will help avoid any delays at customs and thus with your refund.

Please drop off the parcel at your nearest drop-off location of the courier or schedule a pick-up directly with them.

Your order can be cancelled if it has not been shipped yet, otherwise, you may return it via our returns center here.

Please contact our customer care team here to cancel your order.

Please submit a return request on our return portal, kindly include images. If you need assistance, our customer care team can help.

We offer complimentary worldwide shipping and returns on all orders. The location of the shipment will determine the import duties and taxes to be charged.

Please visit our Terms of Service page for more details.

Please use our stockists locator to find the nearest retailers to you if you wish to purchase in stores. Unfortunately, due to several local regulations our online store doesn’t ship within Colombia. If you’re located in this country, our stores in Cali and Bogotá will be happy to help.

Boutique in Cali: Calle 16 #103-00 Local 12 Centro Comercial Casa del Rio Sur

Boutique in Bogotá: Calle 82 #11-75 Centro Comercial El Retiro Local 157

Click on the "Find your size" button on the products page for a precise suggestion based on your measurments. You can also check out our Size Chart.

Yes, johannaortiz.com is our official website. Please note that we are not responsible for purchases made on other websites claiming to sell our products. For a secure and authentic shopping experience, we recommend purchasing exclusively through johannaortiz.com. Your safety and satisfaction are our priorities. Exercise caution when considering other sources.